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Customer satisfaction commitment at Hermès Boutique Online

At Hermès Boutique Online, we are committed to guaranteeing your complete satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return policy to ensure you have an optimal shopping experience.

Return policy

Return period: You have up to 30 days after receipt of your order to return unwanted products, provided they are in their original condition.

Product condition: To be eligible for return, each product must be unworn, unwashed, and returned with all its accessories and original labels. The return must include the original packaging to ensure adequate protection during transport.

Exclusions: Personalized items and sale items are excluded from the standard return policy, unless there is a manufacturing defect. This ensures that you receive quality products, even when offered at a discounted rate.

Return costs: Return costs are the responsibility of the customer, unless the returned product has a manufacturing defect or if an error was made on our part in sending your order.

Return Process

  1. Returns number request: Please contact our customer service at the email address info@hermesboutiqueonline.com to initiate the returns process. You will be assigned a returns number, along with detailed instructions for returning your items.

  2. Product Packaging: Pack products carefully in their original packaging and include a copy of your invoice or order confirmation.

  3. Shipping: Return the products to the address provided by our customer service. We recommend using a trackable delivery service to minimize the risk of loss or damage during transit.

Refund Policy

Return Inspection: Upon receipt of your return, we will inspect the items and, if all return conditions are met, we will issue a refund.

Refund Processing: Refunds are issued within 14 business days of receipt and inspection of returned items, via the original payment method used at time of purchase.

Shipping Charges: Initial shipping charges are generally non-refundable, except in the case of returning a defective product or an error on our part.

Refund Tracking: If you have not received your refund after the stated deadlines, please contact our customer service for assistance.

Contact

For any questions regarding our returns policy or for any other requests, do not hesitate to contact us at info@hermesboutiqueonline.com . Our team is dedicated to providing you with fast and efficient assistance.

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