Our

FAQ's

Questions

Full detailed answer to make sure the visitor is falling on what he looked forward.

Authenticity of Products

Q: How can I be sure that the products you sell are authentic?

A: At Hermès Boutique Online, authenticity is our top priority. Each item is sourced from trusted suppliers who are carefully selected and verified by our team. We conduct thorough quality control to ensure the authenticity of every product sold on our site. Certificates of authenticity are also provided with applicable products.

Delivery Times

Q: What are the delivery times for my orders?

A: Our standard delivery times are 7 to 10 business days for international destinations. These times may vary depending on the delivery location and logistical conditions. We will keep you informed by email of any changes affecting your order's delivery time.

Payment Methods

Q: What payment methods do you accept?

A: We accept various payment methods to make your shopping experience convenient. Options include major credit cards like Visa, MasterCard, and American Express. We are continuously working to add new methods to improve our service.

Return Policy

Q: What is your return policy? Can I return an item if I'm not satisfied?

A: Yes, if you are not completely satisfied with your purchase, you can return it within 30 days of receipt. Items must be returned unworn, in their original condition, and with all tags attached. Please visit our 'Return Policy' section to obtain a return form and detailed instructions.

Order Tracking

Q: How can I track my order?

A: After your order has been shipped, you will receive an email containing a tracking number. This number will allow you to track the status and location of your order in real-time via our website.

Privacy Policy

Q: What is your privacy policy?

A: The security of your personal information is of utmost importance to us. We use advanced technologies to protect your data and never share it with unauthorized third parties. For more details, please see our full privacy policy on our site.

Customization Services

Q: Do you offer customization services on your products?

A: Currently, we do not offer customization services. However, we are considering introducing this option in the future to meet specific customer requests.

Contact

Q: How can I contact you if I have a question or problem?

A: You can contact us at any time by email at info@hermesboutiqueonline.com. Our customer service team is available to answer all your questions and assist you with your needs.

Product Condition

Q: Are the products new or pre-owned?

A: We exclusively sell new and authentic products. Each item is carefully checked to ensure its quality and integrity before being offered for sale on our site.

Bulk Purchases

Q: Do you offer discounts for bulk purchases?

A: Yes, we offer special terms for bulk purchases. For more information, please contact our customer service at info@hermesboutiqueonline.com. We will discuss possible discounts and specific terms according to your needs.

International Shipping

Q: Do you ship to all countries?

A: Yes, we offer international shipping. Additional fees may apply depending on the destination country. Please check our 'Shipping' page for more details.

Order Modifications and Cancellations

Q: Can I modify or cancel my order once it has been placed?

A: We strive to accommodate modification or cancellation requests whenever possible. For any request, contact our customer service immediately after placing your order. Please note that orders already in process or shipped cannot be modified or canceled.

Gift Certificates

Q: Do you offer gift certificates?

A: Yes, we offer electronic gift certificates available for purchase on our site. These certificates can be sent by email and make a great gift idea for your loved ones.

Real-Time Tracking

Q: Can I track my order in real-time?

A: Yes, in addition to the standard tracking number, you can track your order in real-time via the link provided in your shipping confirmation email.

Promotion Notifications

Q: How can I be informed of promotions and sales?

A: To stay informed about our exclusive promotions and sales, sign up for our newsletter. You will receive updates directly to your inbox.

Gift Wrapping

Q: Do you offer gift wrapping options?

A: Yes, we offer personalized gift wrapping options at checkout. You can select this option and add a personalized message to make your gift even more special.

International Returns

Q: Do you accept international returns?

A: Yes, our return policy also applies to international orders. Customers are responsible for return shipping costs unless the product is defective. Please check our return policy for all details.

Product Warranty

Q: Are the products covered by a warranty?

A: Yes, all our products are covered by a one-year quality warranty. If you encounter any issues, please contact our customer service for assistance.

Loyalty Program

Q: Do you offer a loyalty program?

A: Yes, we have a loyalty program that rewards our customers for their repeated purchases. Sign up on our site to start earning points redeemable for discounts on future purchases.

Payment Information Security

Q: How can I be sure that my payment information is secure?

A: We use advanced technologies to secure all transactions on our site. All payment information is encrypted and processed securely to ensure your protection.