Refund Policy

Customer Satisfaction Commitment at Hermès Boutique Online

At Hermès Boutique Online, we are committed to ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we offer a flexible return policy to ensure an optimal shopping experience.

Return Policy

  • Return Period: You have up to 30 days after receiving your order to return unwanted products, provided they are in their original condition.
  • Product Condition: To be eligible for return, each product must be unworn, unwashed, and returned with all its original accessories and tags. The return must include the original packaging to ensure adequate protection during transport.
  • Exclusions: Customized items and sale items are excluded from the standard return policy, except in the case of a manufacturing defect. This ensures you receive quality products, even when offered at a preferential rate.
  • Return Fees: Return shipping fees are the responsibility of the customer, unless the returned product has a manufacturing defect or an error was made on our part in sending your order.

Return Process

  • Request Return Number: Please contact our customer service at info@hermesboutiqueonline.com to initiate the return process. A return number will be assigned to you, along with detailed instructions for returning your items.
  • Product Packaging: Carefully pack the products in their original packaging and include a copy of your invoice or order confirmation.
  • Shipping: Return the products to the address provided by our customer service. We recommend using a shipping service with tracking to minimize the risk of loss or damage during transport.

Refund Policy

  • Return Inspection: Upon receipt of your return, we will inspect the items and, if all return conditions are met, we will process the refund.
  • Refund Processing: Refunds are made within 14 business days following the receipt and inspection of returned items, via the original payment method used for the purchase.
  • Shipping Fees: Initial shipping fees are generally non-refundable, except in the case of a defective product return or an error on our part.
  • Refund Tracking: If you have not received your refund after the indicated timeframes, please contact our customer service for assistance.

Contact

For any questions regarding our return policy or any other inquiries, please do not hesitate to contact us at info@hermesboutiqueonline.com. Our team is dedicated to providing you with prompt and efficient assistance.